Privacy policy

Who we are

Our website address is https://helicopter-ears.org or https://www.helicopter-ears.org.

Our users are our greatest asset and we treat your data seriously.

What personal data we collect and why we collect it

Comments

When you comment on our website for the first time, we will email you to verify your email address before we approve your comment for publication. From time to time, we may email you as described in the Mailing lists section below.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your e-mail address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Our site uses Akismet anti-spam service. We collect information about visitors who comment on our site. The information we collect includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Please see our Commenting policy for further information about how we use your comment data.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We keep contact form submissions for a period of three years for customer service purposes. If you provide such consent, we may use the information submitted through contact forms in our publications. From time to time, we may email you as described in the Mailing lists section below.

Cookies

If you leave a comment on our site you may opt in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Please see our Comprehensive cookie policy page for more information.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Our website is not configured to collect any analytics data.

In order to get a statistical picture of who uses our website, for what purpose, at what times, how they arrive at our website, and how our users interact with our content we use Google Analytics. Google Analytics does not collect any personal / personally identifiable data. Data that we collect, process and store using Google Analytics (“Google Analytics data”) is secure and kept confidential. This data is used to maintain and protect the Google Analytics service, to perform system critical operations and in rare exceptions for legal reasons as described in Google privacy policy. We share Google Analytics data with Google to help improve Google’s products and services. If we have enabled Google signals, this setting will also apply to authenticated visitation data which is associated with Google user accounts. This setting is required for Enhanced Demographics & Interests reporting .

We contribute anonymous data to an aggregate data set to enable features like benchmarking and publications that can help you understand data trends. All identifiable information about our website is removed and combined with other anonymous data before it’s shared with others.

For further information, please consult Google Analytics Data Processing terms and Shared Data Under Measurement Controller-Controller Data Protection Terms.

Our web host may, IONOS, also collect some anonymous analytics data.

Mailing lists

When you submit your Personal Data through our contact forms or by commenting on our website, from time to time you may receive from us emails related to your use of our website. Based on the Personal Data that you provide us, we may communicate with you in response to your inquiries to provide, the Services you request and to manage your account. We may also use your Personal Data to send you updates and other promotional communications. Every email will contain a link to be able to opt-out of receiving it. We may still send important messages regarding administrative matters, updates, disputes, and customer service issues that are required to provide our services.

For our mailing lists, we use MailerLite to process Personal Data as a Processor on our behalf. Please see MailerLite Privacy Policy for Data Processor Terms.

Patreon features in this website

In order to enable you to use this website with Patreon services, we save certain functionally important Patreon information about you in this website if you log in with Patreon. 

These include your Patreon user id, Patreon username, your first, last names and your vanity name. Additionally, the id of your campaign at Patreon and your campaign’s Patreon URL are also saved. 

If you request that your data be deleted from this website, this data will also be deleted and Patreon functionality will not work. You would need to register on this website and log in to this website with Patreon again in order to re-populate this data and have Patreon functionality working again.

Who we share your data with

We do not share any personal data with anyone.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Privacy policy enquiries

If you have any questions regarding this policy or your data, please contact us using the form below.

Additional information

How we protect your data

All users with administrative or data access permissions use two-factor authentications. All our passwords are unique, randomly-generated combinations of upper and lower-case letters, numbers, and special characters. All connections to our website are fully encrypted.

What data breach procedures we have in place

In an unlikely event of an actual or potential data breach, all affected users will be immediately informed, the website taken offline and all administrative passwords changed, the issue investigated, and any potential problems resolved.

What third parties we receive data from

The Unlock with Patreon plugin on our website receives the data held about you by Patreon.

What automated decision making and/or profiling we do with user data

We do not engage into any automated decision making or profiling activities.