Privacy policy

Who we are

Our website addresses are helicopter-ears.org, https://helicopter-ears.org, and https://www.helicopter-ears.org.

Our users are our greatest asset and we treat your data seriously.

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What personal data we collect and why we collect it

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Comments

When you comment on our website for the first time, we will email you to verify your email address before we approve your comment for publication. From time to time, we may email you as described in the Mailing lists section below.

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your e-mail address (also called a hash) may be provided to the Gravatar service to see if you are using it. Please see the Gravatar service Privacy Policy for more information. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Our site uses Akismet anti-spam service. We collect information about visitors who comment on our site. The information we collect includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself). Please refer to the Automattic Privacy Policy for more information about the use of your data.

Please see our Commenting policy for further information about the use of your comment data.

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Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included or use one of the online services to strip such data. Visitors to the website can download and extract any location data from images on the website.

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Contact forms

We keep contact form submissions for a period of six years for customer service purposes. We may use the information submitted through contact forms in our publications. Please note, we will never disclose or publish your personally identifiable information such as your name, address, email, or other contact details. From time to time, we may email you as described in the Mailing lists section below.

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Cookies

If you leave a comment on our site, you may opt in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year or until you delete them.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Please see our Comprehensive cookie policy page for more information.

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Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

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Analytics

Apart from what is described by this policy, our website is not configured to collect any analytics data.

In order to get a statistical picture of who uses our website, for what purpose, at what times, how they arrive at our website, and how our users interact with our content, we use Google Analytics. Google Analytics does not collect any personal / personally identifiable data. Data that we collect, process and store using Google Analytics (“Google Analytics data”) is secure and kept confidential. This data is used to maintain and protect the Google Analytics service, to perform system critical operations and in rare exceptions for legal reasons as described in Google privacy policy. We share Google Analytics data with Google to help improve Google’s products and services. If we have enabled Google signals, this setting will also apply to authenticated visitation data which is associated with Google user accounts. This setting is required for Enhanced Demographics & Interests reporting .

We contribute anonymous data to an aggregate data set to enable features like benchmarking and publications that can help you understand data trends. All identifiable information about our website is removed and combined with other anonymous data before it’s shared with others.

For further information, please consult Google Analytics Data Processing terms and Shared Data Under Measurement Controller-Controller Data Protection Terms.

Our web host, IONOS, may also collect some anonymous analytics data.

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Mailing lists

When you submit your personal data through our contact forms or by commenting on our website, from time to time you may receive from us emails related to your use of our website. Based on the personal data that you provide us, we may communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We may also use your personal data to send you updates and other promotional communications.

Every email will contain a link to be able to opt-out of receiving it. If you choose to opt out, we may still send important messages regarding administrative matters, updates, disputes, and customer service issues that are required to provide our services.

For our mailing lists, we use MailerLite to process your personal data as a processor on our behalf. Please see MailerLite Privacy Policy for their data processor terms.

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Patreon features in this website

In order to enable you to use this website with Patreon services, we save certain functionally important Patreon information about you in this website if you log in with Patreon. 

These include your Patreon user id, Patreon username, your first, last names and your vanity name. Additionally, the id of our campaign at Patreon and our campaign’s Patreon URL are also saved.

If you request that your data be deleted from this website, these data will also be deleted and Patreon functionality will not work. You would need to register on this website and log in to this website with Patreon again in order to re-populate this data and have Patreon functionality working again.

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Web store

We collect information about you during the checkout process on our store.

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What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
  • Your location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
  • Your shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We’ll also use cookies to keep track of basket contents while you’re browsing our site. See further information about cookies on this website or check our Comprehensive cookie policy.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details. You will need to either log in to your existing account on our website or create a new one, providing account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. Your email address, username, and password will be used to allow you to log in. Your username will be displayed when you comment on this website or leave reviews on our products or services.

We are legally required to keep your order information for the period of 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

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Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

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What we share with others

We share information with third parties who help us fulfill our orders and provide store services to you. This includes but is not limited to PayPal and Stripe payment gateways, ApplePay, shipping providers, andGoogle Analytics.

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Payments

We accept payments through payment gateways. The payment gateways we currently use on our website are PayPal and Stripe.

When processing payments, information required to process and support the payment will be passed to the payment gateways you use for your order. Information shared with a payment provider to process payments includes:

  • Name
  • Email
  • Address
  • Phone
  • City/State/Zip or Postal Code
  • Unique payment identifier
  • Payment provider identifier

Please see the PayPal Privacy Policy for more details about how PayPal uses your data.

Please see the Stripe Privacy policy for more details about how Stripe uses your data.

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Who we share your data with

We do not share any personal data with anyone unless specified in this Privacy policy.

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How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Please see our Contact forms and Web store sections for the information about those data.

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What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Please use the contact form in this page for such requests.

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Where we send your data

Visitor comments may be checked through an automated spam detection service. Please see the Comments section for more information.

If you make a purchase from our website, we share the data required to process your payment and ship your order to you with payment gateweays and shipping providers. Please see the Web store section for more information.

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Privacy policy enquiries

If you have any questions regarding this policy or your data, please contact us using the form below.

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Additional information

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How we protect your data

All users with administrative or data access permissions use two-factor authentication to log into our site and payment processing gateways. All our passwords are unique, randomly-generated combinations of at least 20 upper and lower-case letters, numbers and special characters. All connections to our website are fully encrypted.

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What data breach procedures we have in place

In an unlikely event of an actual or potential data breach, all affected users will be immediately informed, the website taken offline and all administrative passwords changed, the issue investigated, and any potential problems resolved.

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What third parties we receive data from

The Unlock with Patreon plugin on our website receives the data held about you by Patreon. Please see the Patreon features in this website section for more information.

When you comment, your Gravatar icon is displayed on our website.

Please refer to other sections of this Privacy policy for further information.

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What automated decision making and/or profiling we do with user data

We do not engage into any automated decision making or profiling activities unless specifically indicated by this Privacy policy.

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